Terms of sale | Marchelab

Terms of sale

All purchases made on our site are subject to the discipline of the Italian law. 185 of 22/05/1999 regarding online contracts.

- What does online contract mean?
It means the contract and legal transaction regarding the purchasing of products between Marchelab registered office in Macerata (MC), Via A. Severini, 6 / A and a remote customer, through the electronic network, of our web site.

- Prices are tax included.
All prices listed in the online catalog of Marchelab include taxes. Customer’s payments can be made using the only methods described in the general conditions of sale.

- Purchase Invoice and receipt on request.
According to the law we don’t have to release bills. All purchases are electronically recorded and can be checked any time by the tax offices. If you need an invoice we need to be informed and we are going to provide the required documents after having received the payment.

- Product warranty:
All our products are original, purchased products can be refunded in case of manufacturing defects (eg stains, buttons or zippers failures, etc, ...). Worn out manufacturing such as fraying, tears, uneven washing, etc ... that are part of the product and make its uniqueness cannot be considered defects. If our products reaches the customer in a state of damage caused by the shipment, Marchelab assumes no responsibility, because the packaging responsibility relay on the delivery courier.

- Item replacement for shipping error:
The replacement procedure of products for a shipping error take place in case Marchelab sent an unwanted items by mistake. The check will be made against the order present in the web site order list. The process can be activated within 7 calendar days from the date of delivery of the goods, the service activation can be done by sending an e-mail with the subject "wrong delivery" to our e-mail address. Before activating this service, you are supposed to compare the item received with the technical description on our website, where you can find detailed photos of each item and its main technical characteristics. In this case shipping cost will be refunded, but the item must be returned in the same good condition in which has been delivered. Items must be returned with a suitable rigid box able to protect them against any damage during transport. In case products cannot be changed with a right one, a complete refund will be provided.

- General Returns and refunds
The Consumer Contracts Regulations allow you to return an item if you simply change your mind. In this case, you are responsible for returning the items within 14 calendar days from the purchased date, and refunds will be paid within 14 calendar days after the returning goods are received by our offices. Returned items must be in perfect condition without any evidence of use. Unwanted products must be be returned with a suitable rigid box able to protect them against any damage during transport. Customer will be in charge of arranging the returned package delivery, while items price will be completely refunded.
- Address office for returning goods
Before return the ordered items send an e.mail to customerservice@marchelab.com indicated the order number and the items code. Later you can send the returned items to Via A. Severini, 6/a 62100 Macerata (MC) Italy

- Privacy Statement
According to the Italian law. Article 10 no. 675 of 31/12/1996 and Decree n. 196 of 30/06/2003 D.Lgs. No. 196 of 30/06/2003 (law related to privacy policies) we provide full protection of personal data. Our privacy policy is based on principles of correctness, lawfulness, transparency and protection of your rights and your confidentiality.
Your private data are not disclosed to third parties, and will be used to send newsletters only according to your consent, expressed by selecting the checkbox "I want to receive your newsletter." At the registration time. The data will be treated primarily with electronically and stored in compliance with the minimum security measures according to Italian law no. 196/2003 .